Privacy Policy

Last Updated: 10-03-2026

This Privacy Policy explains how Dalalmaf collects, uses, shares, and protects information when you use our website, mobile application and related services (collectively, the Platform - Dalalmaf). By using the Platform, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide

• Account details: name, phone number, email address, password (encrypted), city.
• Profile details (optional): profile photo, user type (owner/agent/builder/tenant/buyer), company name, RERA/registration number (if applicable).
• Listing information: property/PG details, address/locality, price/rent, photos/videos, availability, amenities, property documents you choose to upload.
• Communication content: messages/chats, inquiry forms, call requests, and feedback you send to us.
• Support information: complaints, requests, and other information you provide to customer support.

B. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, clicks, session time, referral URLs, approximate location (city-level), and crash logs.
• Cookies and similar technologies: to remember preferences, enable login, improve experience, and measure performance.

C. Information from third parties

• Payment providers: payment status, transaction reference (we typically do not store full card details).
• Advertising/analytics partners: aggregated or pseudonymous data about campaign performance.

2) How We Use Your Information

We use information to:

1. Provide and operate the Platform (create accounts, display listings, enable search).
2. Connect users (share your inquiry with the listing owner/agent; share your listing with interested users).
3. Communicate with you (service updates, OTP/login alerts, responses to queries).
4. Improve and personalize features (recommendations, relevance, user experience).
5. Safety, fraud prevention, and enforcement (detect suspicious activity, prevent spam/fake listings).
6. Payments and billing (if you purchase paid plans).
7. Legal compliance (respond to legal requests and enforce our Terms).

3) Legal Basis / Consent

Depending on your jurisdiction, we process personal data based on:

• Your consent (e.g., marketing, certain cookies, optional profile details),
• Performance of a contract (to provide services you request),
• Legitimate interests (fraud prevention, security, improving Platform),
• Legal obligations (compliance with law and responding to lawful requests).

4) How We Share Information

We may share your information in these cases:

A. With other users (core platform function)

If you submit an inquiry, we may share your name, phone, email, and message with the relevant owner/agent/builder. If you post a listing, we display listing details and may display your contact details as per your settings.

B. With service providers (processors)

We use trusted vendors for hosting, analytics, customer support, email/SMS/WhatsApp messaging, and payment processing. They only process data on our instructions and for providing services.

C. With legal authorities

We may disclose information to comply with law, court orders, or lawful requests, or to protect rights, safety, and prevent fraud.

5) Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, measure traffic and performance, detect fraud and improve security, and show relevant content. You can control cookies via your browser settings.

6) Data Retention

We keep personal information only as long as necessary for providing the Platform, maintaining records, complying with legal obligations, resolving disputes, and preventing fraud.

7) Data Security

We use reasonable technical and organizational measures to protect information, such as access controls, encryption in transit (HTTPS), secure hosting, and monitoring for suspicious activity.

8) Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete your data, withdraw consent, or opt out of marketing. To exercise rights, contact us at: info@dalalmaf.com

9) Contact Us

Dalalmaf Privacy Team
Email: info@dalalmaf.com
Address: M-8, western Plaza, Adajan, Surat-395009